hbije Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legally binding agreement between all members ("User", "you") who use the hbije platform ("Platform", "Site") and its services. hbije is an online casino and betting platform that provides services to the Bangladesh market via mobile and web.

The meanings of key terms used in these Terms are given below:

• "Platform" — The hbije website, mobile site and all of its services.
• "Account" — A personal gaming account registered by the user.
• "Bonus" — Promotional offers and additional credits provided by hbije.
• "Wagering" — The process of placing a specified amount of bets using bonus funds.
• "Transaction" — Deposits, withdrawals and transfers on the platform.
• "Fair Play" — The policy of ensuring a fair and transparent gaming environment.

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2 Eligibility and Account Registration

2.1 Age Limit and Eligibility

To open an account and use the hbije platform, you must meet the following conditions:

• You must be at least 21 years of age.
• You must register voluntarily and on your own behalf.
• You must not have been previously banned by hbije.
• All information you provide must be true, accurate and complete.
• A person may hold only one account.

2.2 Account Registration Process

At the time of registration you must provide your real name, a valid mobile number, email address and date of birth. hbije may request additional documents for identity verification at any time. If identity verification is not completed, transactions may be restricted or suspended.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing any third party to use your account is strictly prohibited. If you suspect any unauthorized access to your account, notify the hbije support team immediately.

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3 Deposit and Withdrawal Policy

3.1 Deposit Rules

Funds can be deposited on the hbije platform using the following payment methods: bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount for each method is ৳100. Deposited funds will be added to the account after verification is complete.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour after verification is complete. Withdrawals must be made using the same method used for the deposit. hbije reserves the right to hold withdrawals if any active bonus wagering requirements have not been met.

3.3 Suspicious Transactions

If hbije suspects fraud, money laundering or any other illegal activity in any transaction, it may immediately suspend that transaction and block the associated account. No compensation will be payable in such cases.

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4 Bonus and Promotional Offers

4.1 Welcome Bonus

hbije offers new members a 100% bonus on the first deposit, up to a maximum of ৳20,000. To receive this bonus, funds must be deposited for the first time after registration.

4.2 Wagering Terms

The wagering requirement for the welcome bonus is 15 times (15x). This means withdrawals can be made after placing bets totalling 15 times the combined bonus and deposit amount. Withdrawal from bonus funds is not possible until wagering is complete.

• Wagering must be completed within the specified time from the date the bonus is received.
• Bonus funds may not be usable in all games.
• A new bonus cannot be claimed while one bonus is active.
• If bonus terms are violated, the bonus may be cancelled.

4.3 Other Promotions

hbije regularly runs various promotional offers, tournaments and cashback offers. Each offer has its own terms and conditions, which will be stated on the relevant promotion page. hbije reserves the right to change or cancel any promotion at any time.

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5 VIP Program and Rewards

hbije's VIP program has five tiers. Weekly cashback and special benefits are provided at each tier:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.4% cashback per week.
• Gold: Up to 0.6% cashback per week.
• Platinum: Up to 0.8% cashback per week.
• Diamond: Up to 1.0% cashback per week.

VIP tier advancement depends on regular and active participation on the platform. hbije reserves the right to change the VIP program rules at any time, and members will be informed of any changes.

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6 Prohibited Conduct and Activities

The following activities are strictly prohibited on the hbije platform, and if detected, the account may be permanently closed:

• Creating or using multiple accounts.
• Providing false or incorrect identity information.
• Abuse of the bonus system or fraud.
• Collusion, match fixing or manipulation.
• Use of any form of hacking, malware or automated software.
• Attempting to access another user's account information.
• Money laundering or any other financial crime.
• Exploiting technical errors on the platform.

If any prohibited activity is detected, all winnings and bonuses earned from the associated account will be forfeited and legal action may be taken if necessary.

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7 Gaming Rules

7.1 Game Fairness

All games operated on hbije are run through certified game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi and others). Each game uses Random Number Generator (RNG) technology to ensure fair play.

7.2 Technical Issues

If an internet connection is lost or a technical issue arises during gameplay, hbije will investigate responsibly and make a decision. Data stored in server logs will be considered the final evidence.

7.3 Bet Limits

Minimum and maximum bet limits are set for each game. Placing bets outside the set limits is not possible. hbije reserves the right to change bet limits for specific situations or specific accounts.

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8 Responsible Gaming

hbije believes in responsible gaming. We encourage our members to enjoy gaming for entertainment and actively work to prevent problem gaming.

If you wish, you can set deposit limits, bet limits or take a temporary break on your account. Visit our Responsible Gaming page to learn more.

• Gaming is for entertainment — not for solving problems.
• Never bet more than you can afford.
• It is best not to try to chase losses.
• Take regular breaks and make an effort to manage your time.

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9 Privacy and Data Protection

hbije is committed to protecting your personal information. We use SSL encryption technology to keep all your data secure. Your personal information is never sold to third parties.

Read our Privacy Policy for details on how information is collected, used and protected. By using the platform you also agree to our privacy policy.

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10 Account Closure and Suspension

10.1 Closure by User

You may request to close your account at any time via 24/7 live chat or email. Withdraw any available balance before closing your account. If there is an active bonus at the time of account closure, it will be cancelled.

10.2 Suspension or Closure by hbije

hbije may temporarily suspend or permanently close an account for any violation of these Terms. hbije is not obliged to give reasons in such cases but will endeavour to notify the user.

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11 Limitation of Liability

The hbije platform is provided on an "as is" basis. hbije does not guarantee uninterrupted service. Service may be temporarily disrupted due to technical issues, maintenance or external factors.

hbije is not liable for the following:

• Loss caused by internet connection disruption.
• Problems caused by third-party software or hardware.
• Loss caused by the user's own negligence or error.
• Loss caused by unforeseen or unavoidable circumstances.

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12 Dispute Resolution Process

If you have any dispute or complaint, please first contact our support team via 24/7 live chat or email. We will make every effort to resolve the issue quickly and fairly.

An initial response will be provided within 7 (seven) business days from the date the complaint is submitted. Complex matters may take additional time until the investigation is complete. hbije's decision will be considered final.

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13 Changes to Terms

hbije reserves the right to change, amend or update these Terms at any time. Members will be notified of important changes via email or site notification. If you continue to use the platform after changes are made, you will be considered to have accepted the revised terms.

It is therefore recommended that you visit this page regularly.

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14 Contact and Support

For any questions or clarifications about these Terms, please contact us:

• Live Chat: 24/7 support in Bengali — directly from the platform.
• Email: [email protected]

Our support team is always ready to answer any of your questions.